Contact Us
Last Updated: June 12, 2026
CONTACT US
We are here to help. Below you will find every way to reach our customer service team. Please review our FAQ and policy pages before contacting us, as most questions are answered there.
Customer Service Hours
Monday through Friday: 9:00 AM – 6:00 PM (Mountain Time)
We are closed on Saturdays, Sundays, and all federal holidays observed in the United States. Emails received outside of business hours will be answered on the next business day. Phone calls received outside of business hours may be left as voicemail and will be returned on the next business day.
Email (Recommended for Most Inquiries)
Email address: info@kipllingsale.org
Email is the fastest and most reliable way to reach us. We respond to all emails within 1 business day. Most emails receive a reply within 4 to 8 hours during business days.
For faster service, please include the following information in your email:
Order inquiries – Include your order number in the subject line. Example: “Order #12345 – Shipping question”
Return requests – Write “RETURN REQUEST” in the subject line. Attach clear photos showing the quality issue. Include your order number in the body of the email.
Refund questions – Write “REFUND” in the subject line. Include your order number and the date you returned the item.
General questions – Write a brief subject line describing your question.
Response times for different email types:
Email Type Typical Response Time
Order status inquiry Within 4 hours during business hours
Return request with photos Prepaid label within 2 hours
Refund status question Within 1 business day
General question Within 1 business day
Phone Support
Phone number: +1 (801)-937-9781
Phone support is available during our business hours: Monday through Friday, 9:00 AM to 6:00 PM Mountain Time.
Before calling, please have the following information ready:
Your order number (if you have one)
The full name used on the order
The shipping zip code
Having this information ready helps us answer your question faster.
Typical phone wait times: Less than 3 minutes during regular business hours. If we are assisting another customer, you may leave a voicemail. Voicemails are returned within 2 business hours.
Phone support is best for:
Order status updates
Shipping address changes (if order has not shipped yet)
Payment verification questions
Quick questions about our policies
Tracking number issues
Phone support is not available for:
Return label requests (please use email for returns)
Refund processing status (please use email for refunds)
Complex issues requiring photos (use email instead)
Physical Mailing Address
KiplingSale.org
1578 S 1900 E
Salt Lake City, UT 84108
United States
This address accepts:
Customer mail and correspondence
Product returns (with a prepaid return label obtained via email)
Important notes about our physical address:
This is not a retail store open to the public. You cannot visit this address to browse products, pick up orders, or make purchases in person.
Returns sent without a prepaid return label may be refused or delayed. If you send a return without a label, we may not receive it.
Do not send cash, checks, or any form of payment to this address. We do not accept payments by mail.
Do not send items that are not related to a return. Unsolicited packages will not be returned to the sender.
Return Shipping Address
If you have received a prepaid return label from us, the return address is printed on the label. That address is the same as our mailing address:
KiplingSale.org
1578 S 1900 E
Salt Lake City, UT 84108
United States
Please do not send returns to any other address. Returns sent to the wrong address may not be received by us. If we do not receive your return, we cannot process your refund.
Contact Us
Last Updated: June 12, 2026
CONTACT US
We are here to help. Below you will find every way to reach our customer service team. Please review our FAQ and policy pages before contacting us, as most questions are answered there.
Customer Service Hours
Monday through Friday: 9:00 AM – 6:00 PM (Mountain Time)
We are closed on Saturdays, Sundays, and all federal holidays observed in the United States. Emails received outside of business hours will be answered on the next business day. Phone calls received outside of business hours may be left as voicemail and will be returned on the next business day.
Email (Recommended for Most Inquiries)
Email address: info@kipllingsale.org
Email is the fastest and most reliable way to reach us. We respond to all emails within 1 business day. Most emails receive a reply within 4 to 8 hours during business days.
For faster service, please include the following information in your email:
Order inquiries – Include your order number in the subject line. Example: “Order #12345 – Shipping question”
Return requests – Write “RETURN REQUEST” in the subject line. Attach clear photos showing the quality issue. Include your order number in the body of the email.
Refund questions – Write “REFUND” in the subject line. Include your order number and the date you returned the item.
General questions – Write a brief subject line describing your question.
Response times for different email types:
Email Type Typical Response Time
Order status inquiry Within 4 hours during business hours
Return request with photos Prepaid label within 2 hours
Refund status question Within 1 business day
General question Within 1 business day
Phone Support
Phone number: +1 (801)-937-9781
Phone support is available during our business hours: Monday through Friday, 9:00 AM to 6:00 PM Mountain Time.
Before calling, please have the following information ready:
Your order number (if you have one)
The full name used on the order
The shipping zip code
Having this information ready helps us answer your question faster.
Typical phone wait times: Less than 3 minutes during regular business hours. If we are assisting another customer, you may leave a voicemail. Voicemails are returned within 2 business hours.
Phone support is best for:
Order status updates
Shipping address changes (if order has not shipped yet)
Payment verification questions
Quick questions about our policies
Tracking number issues
Phone support is not available for:
Return label requests (please use email for returns)
Refund processing status (please use email for refunds)
Complex issues requiring photos (use email instead)
Physical Mailing Address
KiplingSale.org
1578 S 1900 E
Salt Lake City, UT 84108
United States
This address accepts:
Customer mail and correspondence
Product returns (with a prepaid return label obtained via email)
Important notes about our physical address:
This is not a retail store open to the public. You cannot visit this address to browse products, pick up orders, or make purchases in person.
Returns sent without a prepaid return label may be refused or delayed. If you send a return without a label, we may not receive it.
Do not send cash, checks, or any form of payment to this address. We do not accept payments by mail.
Do not send items that are not related to a return. Unsolicited packages will not be returned to the sender.
Return Shipping Address
If you have received a prepaid return label from us, the return address is printed on the label. That address is the same as our mailing address:
KiplingSale.org
1578 S 1900 E
Salt Lake City, UT 84108
United States
Please do not send returns to any other address. Returns sent to the wrong address may not be received by us. If we do not receive your return, we cannot process your refund.